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Delivery & Returns

SHIPPING

What are the shipping Fees?

We’re excited to offer you low cost standard shipping on metimepilates.co.uk orders shipped within Mainland UK. Only £2.95  If you prefer to upgrade to next day shipping, a fee of £9.95 will be applied to your order. If you are interested in shipping to another country please visit our overseas rates. For Orders over £100.00 we provide FREE shipping.

How long will shipping take?

Standard shipping in Mainland UK is quicker than you’d think. Your package should typically arrive in 2 to 3 business days, although it may take up to 5 business days, if you live in a more remote area. If an order is made on a weekend or Bank Holiday, the estimated shipping time may vary. This includes up to 48 hours processing time.

Why we don’t guarantee delivery dates?

As many factors can affect the delivery date of your order, we want to avoid disappointment.  These include, but are not limited to extreme weather conditions, and delays by our shipping partners.

TRACKING ORDERS

When will my order be shipped?

Your order will be processed and shipped within two business days of your order being submitted.

How do I know that my order has been shipped?

You will receive a confirmation email once your order has shipped, which will include your tracking number and a link so that you can track your order.

Where’s my order?

Once you’ve placed an order, you can check its status at any time using the tracking number  we sent you upon despatch.  If you require further assistance contact Customer Service with your order reference and tracking number.

RETURNS

What is our return policy?

Your satisfaction is essential to our success. If you are unhappy with any of our products, we will be happy to refund any unused items so long as you return them to us at your expense and in a saleable condition (this means unused and with all packaging intact) You can make a return within 14 days from the delivery date to our ecommerce warehouse.

  • All merchandise must be unwashed and unworn.
  • All merchandise must be returned unused and in the original packaging. We reserve the right to refuse a refund on the item, unless the item is deemed faulty.
  • Refunds are NOT available for DVDs / Audio CDs / Headwear / Water Bottles & Gift Certificates
  • All returns are subject to inspection.
  • Shipping and duties costs are not refunded.

Please email us for approval before returning any goods (see our returns procedure below for more details). For larger items it may be more convenient for you, if we arrange collection (mainland UK only), if this is the case please call us on 01905 620 298 to make arrangements.

Can I get a Gift Certificate?

Yes, we do have gift receipts available. Gift certificates can be found in the shop in the Gift Category.

How do I ship my online return?

To return an item to our ecommerce warehouse, you’ll need to complete the return form you received with your order. Send your returns to the ‘Me..time’ Pilates address shown on the return form. You should ship your return with a carrier who will provide you with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. The cost of shipping merchandise back to us is not refunded.

When will my purchase be refunded?

Once your package has been received, your refund will be issued in the original form of payment within 30 business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card’s next monthly billing cycle.

Are there any items that can’t be returned?

Yes. CDs, DVDs, Underwear, headwear, water bottles, and gift cards are final sale.

MY ACCOUNT

Why should I become a registered user?

It will make your life much easier. When you place an order, your information will automatically be filled in.

  • Quick checkout – super fast and easy checkout process as all of your information is already saved.
  • Address book – save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift
  • Be the first to know – if you choose, we’ll email you when the latest ‘Me..time’ products or services hit the market.
  • See your order history – save a full listing of your previous purchases.

     PRIVACY AND SECURITY

    What is our privacy policy?

    We value your privacy. To learn more, take a look at our privacy policy.

    Is ordering over the internet secure?

    Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorised access and use. All transactions are completed on a secure server.